FAQs

Welcome to Footref LLC’s FAQ page. We hope the following information helps you better understand our products and services. If you have further questions, please feel free to contact our customer service team!

1. How do I place an order?
   You can browse our wide selection of pet supplies on our website. After selecting your items, click “Add to Cart” and proceed to the checkout page to complete your order.
2. What payment methods do you accept?
   We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. Please see the checkout page for details.
3. How long does it take for my order to be processed?
   Once your order is confirmed, it will typically be processed and shipped within 1-3 business days. You will receive a confirmation email with tracking information.
4. How do I track my order?
   After you place your order, we will send you an email with a tracking number. You can use this number to track the status of your order on our shipping partner’s website.
5. Are returns or exchanges possible?
   Yes! If you are not satisfied with your purchase, you can return it within 30 days of receipt. Please refer to our Refund and Return Policy for more details.
6. Is the product covered by a warranty?
   All products we sell come with a limited warranty. Specific warranty terms and conditions may vary by product. Please refer to the product description for details.
7. Is my personal information secure?
   We take your privacy and security very seriously. All personal information is encrypted and protected through security measures. Please refer to our Privacy Policy for details.
8. Do you offer international shipping?
   Currently, we only offer shipping within the United States. We are working to expand our international shipping options, so please stay tuned for further information.
9. How can I get the latest deals and promotions?
   You can get the latest deals and promotions by signing up for our email newsletter. Please register your email address at the bottom of the website.

Thank you for your support and trust in Footref LLC! If you have any further questions, please feel free to contact us.